VELLA NERO has adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).
Personal Information
VELLA NERO collects, holds and uses personal information in the following areas:
•Consumers;
•Business Relations* and
•Employment**.
Consumer information is usually collected via promotions, competitions and consumer queries. The information may include: •your name, address, contact number(s) and email address
•information about your preference for goods or services we offer from time to time
•details of any prizes you may have won
•a record of any queries you have made
Purposes for collecting the information
Wherever possible, VELLA NERO collects this information directly from you. We use it for the following purposes •to contact you directly about VELLA NERO, its brands, special offers, samples and other promotions
•to reward you for being a loyal VELLA NERO customer
•to inform you of VELLA NERO products or publications we think you might be interested in
•to approve transactions you wish to make
•to confirm your identity
•to provide you with products you have requested
•to follow up or pursue any queries you make
•to conduct consumer research
How we manage personal information
VELLA NERO is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. Important Information on promotions, competitions & other marketing activities for consumers.
All entries become the property of VELLA NERO (and any third parties conducting joint promotions with VELLA NERO). VELLA NERO supports permission-based marketing. Where consent exists, VELLA NERO may enter your details into a database for the purpose of contacting you directly about VELLA NERO, its brands, special offers, samples, consumer research and other promotions.You can advise us if you would prefer not to be directly contacted by us by emailing info@vellanero.com and advise in subject heading "opt out" call +61 2 9268 0755 during business hours.Winners details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.Entries are held for up to 13 months after the last prize draw. After this, they are then destroyed in a secure manner.
Disclosure
Except where you are otherwise notified, VELLA NERO does not sell, rent or otherwise make available any personal information to third parties. VELLA NERO outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to VELLA NERO, personal information may, as required, be transferred to or handled by:
•our related companies
•organisations which provide services to us, such as mailing houses, promotion and advertising agencies and consumer research agencies
•credit reference agencies or other credit providers
•government or statutory authorities that may directly contact you on behalf of VELLA NERO.
Access and correction of details
You can access personal information VELLA NERO holds on you by contacting the VELLA NERO Privacy Officer in writing. If the information held is inaccurate, incomplete or not up to date you may request VELLA NERO to correct the information. If you are concerned about a possible interference with your privacy, please contact the VELLA NERO Privacy Officer at:Address:
VELLA NERO
PO BOX 45
PYRMONT, NSW 2009
AUSTRALIA
Facsimile: +61 2 9268 0756 Or, info@vellanero.com.au via e-mail.
Sending to a friend: By using the send to a friend feature, you're requesting a message be sent to another person via email. Below is important information about using this send to a friend facility.
1. An email will be sent to each recipient(s) you specify.
2. The email that is sent will display that the email is from your email address and may include your name in the message area.
All details are held in accordance with the VELLA NERO Privacy Policy. The information you provide in the send to a friend feature will not be held for future marketing purposes.
3. If the recipient of the message replies to the message, then the reply will go back to your email address.
4. If an address provided on the send to a friend form is invalid, or if the email cannot be delivered for other reasons, you may receive a failure notice from a remote mail system in response to the message.
5. Should the details of the send to a friend request not comply with any terms and conditions of any promotion associated with the request, the message will not be sent.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time.
September 2007
* Business Relations Personal information of those with whom we have business relations typically relates to that information necessary for the proper and efficient conduct of business.
** Employment Personal information collected from our contractors, as with Business Relations above, typically relates to that information necessary for the proper and efficient conduct of business, especially in relation to the engagement of the contractor's services. Information is also collected from potential employees in the recruitment process.
